Reference

Your Data, Explained Plainly

One page tells you what we collect when you open an account, add funds through bKash or Nagad, and sign in from your phone, plus how long we keep it.

Account detailsPayment referencesCookie behaviourYour request path
See The Lobby Read FAQ
karika22 Your Data, Explained Plainly
CONTROL AND RETENTION

Inside karika22: How Requests Get Handled

Every privacy request gets a reference, a written reply, and a person who owns it until it closes. We verify first: the request has to come from the email on the account or from inside the signed-in panel, then we act. Cookie control and account access live in the same panel, so you are not hunting through menus. Copies and closures take longer because we check that no open dispute or accounting record is left hanging. Nothing here costs you anything, and asking will not change your account standing.

What we collect and why

A sign-up needs your name, date of birth, mobile number, email and the wallet or bank account you pay from. We keep those to run the account wallet, confirm who you are and settle a dispute.

Cookies on your phone

The session cookie keeps you logged in as you move between slots and the sportsbook. A second one stores your language and lobby view. Clear them and you are signed out, balance unchanged.

Login checks on a new device

A password alone will not open your account on a new handset. We send a one-time code to the number you registered and you type it back first. That step blocks a takeover.

How long records stay

Wallet records and payment references stay while an audit or dispute could need them. When that window closes we remove or anonymise them. Request a close and that process starts on your file.

PRIVACY REQUESTS

Where to Send a Privacy Request

Privacy questions land with the same team that handles your account wallet, so you do not need to explain your history twice. Open live chat from the lobby footer, or send a message from the signed-in panel so we can match your request to the right account straight away. If you write from a new email or a different number, expect us to ask for a quick check first. That step is there to block anyone else from pulling your records. Tell us what you want changed and we will confirm the next step.

Team online

Live chat from the lobby

Open the chat button in the lobby footer and ask which detail you want copied, corrected or removed. Chat sessions are logged, so quote the reference later if the same request comes back.

Message from your account panel

Signed-in messages carry your account number automatically. Ask for a copy of your details, a name correction, or a full close, and keep the reply for your own file.

Email written request

Write to our published support address when chat is closed. Use the email you signed up with and put your mobile number in the message so we can match it to the right account.

Data Questions We Get Asked

The questions below are the ones that reach our support desk most often, written out the way we answer them. If yours is not here, do not guess: send it in and we will reply in plain words. Keep in mind that what we are allowed to hold, and what you are entitled to ask for, depends on your local law and eligible regions, so a request that is routine in one place may need an extra step in another.

Your name, date of birth, mobile number and email, plus the bKash or Nagad wallet you pay from. Each login also carries your IP address and device type, which helps us flag an odd session.

Yes. Send the request from the email on your account or through the signed-in panel and we will pull the file. Expect one security question first, since a data copy is what an impersonator wants.

Chat transcripts and emails stay on the support file while the query could be reopened. They clear once the thread is settled. Ask an agent to read back what you sent if you need it again.

The team that reconciles your account wallet, plus staff handling a dispute you raised. Wallet companies such as bKash, Nagad and Rocket see their own transaction, not the rest of your file. Advertisers get nothing.

Yes, one message covers it. Tell the agent you want offer messages turned off and we cut the promotional channel, while service messages such as login codes, payment confirmations and replies to your own requests keep coming.

Closing ends new activity at once. Payment references and wallet records stay for as long as an audit or dispute could reach back, then we delete or anonymise them. Ask for written confirmation once that window passes.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

Related pages

InfoLegalGameskarika22 CasinoInfoCricket Betting Inplay

Related pages

karika22 Bangladesh Register Cricket Sportbook About Us karika22 App